In Terms of Customer Service, @westjet Kicks in the Afterburners

I admit it.  I hate packing.  I hate everything to do with packing.  I hate unpacking more.  Unpacking after a vacation is, after all, such a depressing thing to do, because it means that life, along with all the included trials and tribulations associated with it, is returning. Packing sucks …

The Office Christmas Party

First things first:  Let’s call them what they are.  Christmas Parties.  Not “Winter Celebrations”, or “Holiday Parties”, or “Early Winter Festive Occasions”, but Christmas Parties. One year, my wife’s employer sent out a broadcast email which stated, “this year, our annual winter celebration will be held…” I refused to go. …